Refund policy

Returns & Exchanges Policy

Delore Dimension

At Delore Dimension, each piece is thoughtfully designed and produced in limited quantities. Please review our policy carefully before placing your order.

All Sales Are Final

All purchases are **final sale**. We do **not** offer refunds or returns.

This policy helps us maintain quality control, exclusivity, and hygiene standards across all collections.

Exchanges

We only accept **size exchanges** under the following conditions:

* Exchange requests must be submitted within **5 days of delivery**
* Items must be **unworn, unwashed**, and in original condition with all tags attached
* Items must show **no signs of wear, damage, or odor**

Exchanges are subject to **availability**. If the requested size is unavailable, the exchange cannot be completed.

Customers are responsible for **all shipping costs** associated with exchanges.

To request an exchange, please email:
Info@deloredimension.com
Include your order number and reason for the exchange.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within **48 hours of delivery**.

Your email must include:

* Order number
* Clear photos of the item and packaging

Once approved, we will provide a replacement or resolution at no additional cost.

Items Not Eligible for Exchange

The following items are **not eligible** for exchange:

* Worn or washed items
* Items with stains, makeup marks, deodorant, or odors
* Items damaged due to improper care
* Final sale or promotional items

Shipping Costs

All shipping fees are **non-refundable**. Delore Dimension is not responsible for shipping delays caused by the carrier.

 Chargebacks

Please contact us directly before initiating a chargeback. Unwarranted chargebacks may result in future order restrictions.